Question by : How do I get back into my OTHER yahoo account?
The security question did NOT work and caused the account to be “Locked”, and the alternate email address for this account has been invalid since 2004. How do I fix this, the telephone support is useless.
Answer by Nixon
If you are trying to log on and can’t confirm your identity because you don’t remember your security questions/answers, please open a Support Incident with our Account team who will be able to assist.
Choose Yahoo! Account / Password and sign in / Unable to sign in. (Bypass “Password Helper if you’ve already tried this and it failed”). Scroll down and on the bottom of the form select, “Email a Support Agent”. The form will require one security Q&A. If you cannot remember the exact answer to the security question, list any current or past answers that may apply, or if you can’t remember, type in “I don’t remember” and other information on the form and you should be able to open a Support Incident.
If you don’t have an alternate email configured on your account, you can provide one in the Support form to help recover your account.
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